SUPPORT
When your project runs on into the night, NSE support is alongside to manage and monitor potential problems. With 24 hour monitoring, NSE’s technical team detects faults as they occur – minimising the effect on your business.
Allow NSE to support your technology.
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OPEN A SERVICE REQUEST
NSETracker: NSE's own automated system for help desk and support enquiries.
To open a service request simply email tickets@tracker.nse.co.uk with a description of your problem and the system will do the rest.
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NSETracker is a fully featured help desk and development system:
Tracking: Tracking server outages, reported bugs, defects, business issues, enhancement requests, etc.
Workflow: Automatic routing and notification to get issues resolved
Process enforcement: Managing and enforcing your company's process of resolving issues
Status: Up-to-the-minute project information and status to team members everywhere to foster collaboration
Communication: Capturing discussions and sharing knowledge
Accountability: History and audit trail
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