Managed Telephony offers the features of high end bespoke PBX systems in an outsourced, fully managed solution. Our Telephony solution leverages VoIP technology to allow you to make business calls over your Internet connection providing cost savings and productivity enhancements whilst maintaining call quality.
Moving your office telecommunications to NSE's Voxige hosted telephone system isn't just about saving money on calls. Companies will make the transition because of many other reasons including improved business communication, customer service, increased employee productivity, mobility and future-proofing. As a hosted solution, Voxige does not require you to purchase, install or support any hardware to run the system. The entire infrastructure is run and managed by Voxige, freeing your IT staff to focus on your business.
Voxige offers the full range IP of telephones from Polycom delivered fully configured. Phones can either be rented as part of your monthly subscription, or purchased outright. From expert advice and consultation through to supply and installation, Voxige will support your phone system requirements throughout. We also provide full staff training, friendly technical support plus on site and remote system maintenance and back-up.
Whether you are looking for a telephone system and service for a small office or a large enterprise, we offer advanced yet affordable telecommunication solutions supported by outstanding customer service.
Telephony Features
The Voxige service carries a rich, enterprise-grade feature set as standard. Our industry leading provisioning and configuration tool puts the control in your hands, allowing you to reconfigure your phones in realtime. Additionally, depending on your requirements Voxige can work with you to produce a bespoke solution which works for your business.
Per User Features
- Direct Inward Dial (DID) number
- Fax-to-email service with dedicated number
- Voicemail
- Call waiting
- Call hold and switch
- Music on hold
- 3 way conferencing
- Local extension dialing
- Free Voxige to Voxige calls
- Free / Busy indication for other extensions (handset dependant)
- Emergency 999 support
System Features
The following system features are standard for installations of over 10 phones:
- Single level IVR (autoattendant) with up to 5 prompts
- Hunt groups
- Remote call pickup
Additional Features
Additional features can be added as required by the client. Call us to discuss your requirements and pricing.
- Call monitoring and recording
- Non-Geographic numbering
- Automatic failover / mobile twinning
- CRM integration
- Multi-level IVRs
- Time of day routing
What are the benefits of NSE telephony? Quality
NSE's telephony infrastructure is designed from the ground up so that you and your customers will not know the difference in sound quality from a traditional network and that whatever the time of day, you will be able to place a call first time.
Scalability
NSE’s telephony is designed with rapid scalability in mind. A per-user pricing model means that there are no suprises as you scale - you leave it to NSE to ensure the capacity is there to grow with your business, whether adding a single user or a hundred.
Low call rates
NSE can offer significant savings over traditional telephony. Companies with distributed offices or home workers stand to make significant savings as all internal calls are free
Home working Employees working from home can now benefit from the same features as people working in the office, hunt groups, voice mail, direct dial, presence indication - irrespective of where they are working.