Customer Relationship Management or CRM is a strategy that involves merging your business processes, people and technology to maximise profitable client relationships. A good CRM solution gives the Company all of the tools and capabilities needed to create and easily maintain a clear picture of customers from first contact through purchase and post-sales.


NSE hosted CRM delivers Microsoft Dynamics CRM 4.0, a full service customer relationship management suite with marketing, sales and service capabilities. Our solution is fast, integrated and flexible, helping businesses of all sizes to find, win and grow profitable customer relationships.

With CRM your sales and marketing organisations will have instant access to complete customer information no matter where it is stored, along with the tools needed to turn that information into action. You can focus your marketing efforts using intelligent list and segmentation tools to reach prospective customers more effectively.

Staff productivity

Hosted CRM provides you with instant deployment and a better way to manage your customer relationships. Fully integrating with Microsoft Outlook (and NSE’s Hosted Exchange platform), your staff will be working in an environment that is familiar to them. From easy customisation to flexible reporting to fast, intuitive searches, Microsoft CRM is designed to improve your productivity in interacting with your customers.

Marketing

With CRM, your sales and marketing departments will have instant access to complete customer information no matter where it is stored, along with the tools needed to turn that information into action. You can focus your marketing efforts using intelligent list and segmentation tools to reach prospective customers more effectively.

sales

No matter how complex your company's sales processes are, a CRM solution can provide easy-to-use features and workflows to improve the way your sales and marketing organisation targets new customers, manages marketing campaigns, and drives sales activities.

Mobility

With Hosted CRM you can access your information anywhere, enabling you access to your customer data via a mobile device, or from any PC with an Internet connection.

IT support time

As an outsourced system, NSE does not require setup and support resource from your staff to manage CRM servers. Experienced application engineers from a Microsoft Gold Partner are on hand to provide assistance whenever you require. All security patches, hardware maintenance and system upgrades are handled transparently and out of hours, minimising the effect on your business and allowing you to concentrate on your customers.

service

Utilising CRM, you can respond faster to service issues by delivering the right answers to customers in real-time - ensuring resolution of customer issues according to pre-defined service levels. CRM includes features for automatic escalation and routing, ensuring that service requests are sent to the appropriate people. Additionally CRM enhances customer relationships whilst giving you the ability to maximise both up-sell and cross-sell opportunities.

Reliability

Outsourcing to Hosted CRM allows you to leverage the benefits of an existing resilient architecture and support infrastructure (conforming to ISO Standard ISO/IEC 24762:2008, with data centres in London, Manchester and New York).

Scalability

NSE's hosted CRM is designed with rapid scalability in mind. With a large resilient network, NSE has has the capacity to grow with your business. Whether adding a single user or a hundred users NSE is ready to support your business.