News

Case study: NSE's IVR (Interactive Voice Response) builder application

May 25, 2010

IVR (Interactive Voice Response) is a technology that automates interactions with telephone callers. Businesses are increasingly turning to IVR to reduce the cost of sales, service, collections, inquiry and support calls to their company. Additionally, IVR solutions are increasingly used to place outbound calls to deliver or gather information for appointments, past due bills, and other time critical events and activities.

Modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition.

NSE’s web-based IVR solution has an intuitive interface which enables quick set-up of new campaigns. Combining Cloud technology (applications delivered over the internet) with our IVR system enables us to offer an IVR solution delivered over the internet, meaning no internal hardware or servers are required.

Users record all the audio parts for the campaign through their desk phone. Coming soon: the ability to upload wav files for professionally recorded audio.

As shown above, NSE's IVR builder offers an extremely intuitive graphical interface which enables non-technical users to set up campaigns with just a few clicks.